we create results through change communications

Today’s financial institutions face an unprecedented array of challenges – earnings pressure, intense competition, massive technological and regulatory change, and heightened public scrutiny. 

Even more importantly, customers’ trust in their financial institutions is at an all-time low – just at the time when institutions need customers to stand by them more than ever.

Leading financial services firms turn to hawkeye | Mosaic when risks to customer relationships are at their highest – during times of significant change. We protect and grow customer relationships when they are most at risk.

hawkeye | Mosiac provides customer communications for some of the biggest, highest-profile financial services mergers and acquisitions, as well as ongoing programs that help customers understand complex situations and accept change. 

We provide expert customer communications that retain and reassure customers in times of change. Examples include:

• Mergers and Acquisitions
• FDIC-assisted Acquisitions
• Branch Closings and Consolidations
• Changes in Terms and Prices
• System Conversions
• Regulatory Communications
• Brand Introductions

And, we strengthen customer relationships through better communications:

• Mosaic improves the effectiveness of your ongoing customer communications through a customer-centered process that simplifies messages, supports your brand and reduces costly customer inquiries.
• We also design and manage ongoing communications programs to inform customers and deepen their relationships.

The most experienced team in the business:

We’ve developed and produced customer communications for more than 500 financial services mergers and systems conversions. Our team is highly experienced in managing complex and challenging communications programs that integrate brand-building creative with highly personalized, data-driven production.

Mosaic’s clients include most of the top 20 U.S. banks and leading brokerage companies, as well as growing regional banks.

Learn more by visiting the hawkeye | Mosaic Change Communications website.